Terms of service.

Article 1

Principles

These Terms apply to services provided between professionals (provider / client). They form the sole basis of the commercial relationship between the parties, and the user is deemed to accept them without reservation.

These Terms prevail over any other document and apply, without restriction or reservation, to all services Techflow provides to its clients. Techflow reserves the right to change its Terms at any time. The new Terms apply as soon as they are published online.

Company details

• Company name: Techflow Agency PTE LTD
• Trading name: Techflow
• Registered office: 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914
• Director: Maximilien Grolier
• Contact: maximilien@techflow-agency.com

Article 2

Scope and services

These Terms set out the rights and obligations of the parties for the services offered by Techflow, including:

• Website creation
• Automation consulting
• Web and mobile application development
• Any other digital service offered on the website

These Terms apply only to services provided in France for clients located in France. Any service provided outside France requires a specific quote.

Article 3

Orders and delivery of services

Accepting a quote or placing an order means the client fully and unreservedly accepts these Terms. For any order, the client must:

1. 1Accept these Terms
2. 2Complete the contact or quote request form with accurate information
3. 3Pay according to the agreed terms

Techflow reserves the right to refuse or suspend any service in the event of:

• non-payment;
• inaccurate information;
• a request that does not match our services;
• force majeure.

Article 4

Intellectual property

Techflow retains all intellectual property rights in the studies, drawings, models, prototypes and other elements produced as part of its services. The client may therefore not reproduce or use them without Techflow's express, written and prior permission.

Article 5

Personal data protection

In accordance with the General Data Protection Regulation (GDPR), Techflow undertakes to:

• collect only the data required for its services;
• protect users' personal data;
• respect the rights of access, rectification and erasure;
• not disclose this information to third parties without permission.

Article 6

Liability

Techflow uses all necessary means to deliver its services under the best conditions. However, it cannot be held liable in the event of:

• force majeure;
• inappropriate use of the services by the client;
• failure to meet technical prerequisites;
• inaccurate information provided by the client.

Article 7

Hosting

The website is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA.

Article 8

Disputes

These Terms are governed by French law. In the event of a dispute, an amicable settlement will be sought before any legal action. Failing that, the courts of Paris will have sole jurisdiction.

Article 9

Payment terms and deadlines

Payment

Services are paid for according to the terms agreed in the quote or purchase order. Techflow reserves the right to suspend any service in the event of:

• a refused payment authorisation;
• non-payment of a previous order;
• an ongoing payment dispute.

A payment verification procedure is in place to keep transactions secure. Proof of identity and proof of address may be requested.

Late payment

Any late payment makes all amounts owed immediately payable, without prejudice to any other action Techflow may be entitled to take.

Article 10

Delivery times

Delivery times are given when the order is placed and run from the date the order is confirmed. For services provided in mainland France, the standard lead time is 12 working days.

Techflow cannot be held liable for delays caused by:

• force majeure;
• announced closure periods;
• temporary unavailability.

Article 11

Performance of services

Work only begins after:

• payment has been confirmed;
• the purchase order has been approved;
• all necessary materials have been received.

An end-of-service document is issued so the client can share any comments.

Article 12

Techflow's obligations

Techflow undertakes to:

• deliver the services in line with applicable professional standards;
• assign qualified professionals to projects;
• meet the defined quality standards;
• keep information confidential.

Article 13

Client's obligations

The client undertakes to:

• provide complete and accurate information;
• make decisions within the agreed timeframes;
• appoint a main point of contact;
• ensure key people are available;
• report any difficulty with the delivery of the services.

Article 14

Confidentiality and data protection

Confidentiality

Information exchanged is considered confidential for one month after the end of the services. This includes:

• working documents;
• reports and analyses;
• technical and commercial information;
• methodologies and know-how.

Exclusions

The following are excluded from this confidentiality obligation:

• publicly available information;
• information lawfully obtained from other sources;
• information required by legal authorities.

Article 15

Intellectual property in deliverables

Techflow retains intellectual property in:

• its original creations;
• its methodologies and know-how;
• its proprietary tools and developments.

The client has a right of internal use of the deliverables, without permission for:

• commercial distribution;
• modification without agreement;
• transfer to third parties.

Article 16

Documents and archiving

Techflow undertakes to:

• keep the original documents provided;
• return them at the client's request;
• keep a secure working copy;
• keep documents confidential.

Working documents produced by Techflow remain its property and are covered by professional secrecy.

Article 17

Independence

If a conflict of interest or an independence issue arises during the services, Techflow (company name: Techflow Agency PTE LTD) will inform the buyer immediately and work with them to find the most suitable solution, in accordance with applicable rules.

In particular, if a change in regulations or professional standards prevents Techflow from continuing its services, Techflow will hand over to the buyer the results of the services performed and all documents needed to complete them, including documents in their current state, so that a third party can take over.

Article 18

Techflow's liability

The total liability of Techflow, its staff and its directors, including Maximilien Grolier (director and publication manager), for any breach, negligence or fault in the performance of the services is capped at the amount of fees paid for the services concerned. This cap covers all claims of any kind (including interest and costs), regardless of the number of actions or parties involved.

This clause does not apply in the event of death, personal injury or other cases where the law prohibits excluding or limiting liability. Techflow's liability is limited to proven direct damage, excluding indirect damage such as loss of profit or loss of opportunity.

Article 19

Warranty

Techflow warrants the buyer against any non-conformity or hidden defect resulting from a design flaw or a defect in the provision of the services. This warranty excludes any negligence or fault on the part of the buyer. Where its liability is established, Techflow's warranty is limited to the amount (excluding tax) paid by the buyer for the service concerned.

Article 20

Assignment and subcontracting

Techflow reserves the right to entrust all or part of the services to subcontractors who meet the same qualification requirements. If specific technical skills are needed, Techflow will inform the buyer that part of the service may be subcontracted. The subcontractor will act under Techflow's responsibility and must comply with the confidentiality obligations attached to the service.

Article 21

Claims

Any claim relating to the performance of the services must be made within one year of the end of the service concerned.

Article 22

Right of withdrawal

As the buyer is a professional acting in the course of its business, the right of withdrawal provided for by the French Consumer Code does not apply.

Article 23

Force majeure

Any circumstance beyond the parties' control that prevents the normal performance of obligations releases the parties from those obligations. Such circumstances include natural disasters, transport disruptions and telecommunications network outages. If a force majeure event lasts more than three months, these Terms may be terminated by the affected party.

Article 24

Severability

If one or more clauses of these Terms are declared void, the remaining clauses remain fully valid and in effect.

Article 25

No waiver

A party's failure to enforce a clause does not constitute a waiver of its rights in the future.

Article 26

Headings

If a heading and the content of the corresponding clause are interpreted differently, only the content of the clause applies.

Article 27

Personal data collected on the website

Personal data collected through the Techflow website (company name: Techflow Agency PTE LTD, registered office: 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914) includes the information needed to use the services, such as email addresses or cookies. This data is used to manage and optimise the website, which is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA. Users can exercise their rights (access, rectification, erasure, etc.) by contacting Maximilien Grolier at maximilien@techflow-agency.com.

Data collected

• Profile: when using the website's services, information such as an address and phone number may be provided.
• Communications: exchanges between members through the website are stored temporarily.
• Cookies: cookies are used to improve the user experience. They can be disabled in your browser settings.

How personal data is used

The data collected is used to provide, optimise and secure the website's services. It is used to:

• provide access to and use of the website;
• optimise how the website works;
• make interactions between users easier;
• provide customer support;
• personalise services and show targeted advertising;
• prevent fraud and manage security;
• resolve any disputes;
• send commercial information according to your preferences.

Sharing personal data with third parties

Personal data may be shared in the following cases:

• when a user publishes information in public areas of the website;
• when a user authorises a third-party website to access their data;
• with external providers (advertising, payments, support), in accordance with applicable law;
• to meet legal obligations or administrative or judicial procedures;
• in the event of a merger, acquisition or asset sale, in which case users will be informed.

Users' rights

Under the GDPR, you can exercise your rights by contacting maximilien@techflow-agency.com. These rights include:

• Access: obtain your personal data.
• Objection: object to the processing of your data.
• Portability: receive your data in a transferable format.

Changes to this clause

The website may change this policy at any time. When it is updated, the new version is published on the website and users are informed by email at least 15 days before it takes effect. If you do not accept the new terms, you can delete your account.

Article 28

Governing law

These Terms are governed by French law and written in French. If they are translated into one or more languages, only the French text is binding in the event of a dispute.

The parties undertake to seek an amicable solution to any dispute arising from the performance of the services. Failing that, they will refer the dispute to the competent commercial court.